July 20, 2022

MindPlay’s diagnostic tool may be used to evaluate a site’s compatibility:
https://read.mindplay.com/diagnostics

I. DATA SECURITY PROVISIONS

Architecture

• MindPlay software is a cloud computing product following the SaaS (software as a service) model
• Public Cloud – Windows Azure
• Geo-redundancy of multimedia – content delivery network

     Infrastructure and Security

• Utilize top enterprise vendors: Cisco®, Microsoft®, Citrix®, Dell®, SalesForce®
• Utilize DigiCert for SSL
• 256-bit encryption
• Encrypt user passwords and logins on the database
• Enterprise-class physical security at the hosting center
• Multiple layers of security including physical barriers, closed circuit cameras, alarm systems, and biometric scans
• Mandatory background check before facility access is granted

    Services over the Internet

• Remote computing resources (hardware and software) that are delivered as a service over the internet
• Maintenance of application
• Technical support
• Professional Development
• Implementation Support
• Mobile friendly

  Service Delivery

• MindPlay’s development and technical support staff are located in Tucson, Arizona
• Employees are trained to support the application and only service MindPlay’s products
• Supervision is provided by senior staff with decades of industry experience
• An escalation path exists for complex technical and educational questions

II. Technical Specifications

1. Internet connection required. Test your network connection at https://read.mindplay.com/diagnostics
2. Recommended bandwidth – This is the amount of bandwidth available on the network connection when background network traffic is at its highest.
   • 10 concurrent logins: 2.5 Mbps Download, 1.5 Mbps Upload
   • 30 concurrent logins: 8 Mbps Download, 1.5 Mbps Upload
3. PC: Minimum Requirements:
   • Windows 7 (or newer)
   • 1 GB RAM (32-bit) / 2GB RAM (64-bit)
   • Supported browser: Microsoft Edge, Firefox 61+, Chrome 68+
   • Internet connection: See bandwidth requirements for further details
4. Chromebook: Minimum Requirements:
   • 1 GB RAM
   • Supported browser: Chrome 68+
   • Internet connection: See bandwidth requirements for further details
5. Mac: Minimum Requirements:
   • OS X 10.11 “El Capitan” (or newer)
   • 1 GHz processor
   • 1GB RAM
   • Supported browser: Safari 12+, Firefox 61+, Chrome 68+
   • Internet connection: See bandwidth requirements for further details
6. Android Tablet: Minimum Requirements:
   • Screen Size: 9″ or larger
   • Supported browser: Google Chrome
   • Internet connection: see bandwidth requirements for further details
7. iPad: Minimum Requirements:
   • iPad (4th generation) or later
   • iOS 10.3.4 (or newer)
   • Supported browsers: Safari, Chrome, Firefox
   • Internet connection: see bandwidth requirements for further details

III. Ensuring Network Access

Important websites to allow:

https://academy.mindplay.com/

https://account.mindplay.com/

https://read.mindplay.com/
https://manager.mindplay.com/ –teacher access

https://math.mindplay.com/
https://mindplay.com/
https://blob.mindplay.com (for Cloud Delivery Network media files)
https://cdn.mindplay.com (for Cloud Delivery Network media files)
https://www.fastsupport.com/ (for Technical Support issues that require screen sharing)

For networks that require specific IP addresses rather than a URL, the following can be used:
204.17.38.81

204.17.38.29

204.17.38.30

204.17.32.49

204.17.32.50

34.66.163.211

141.193.213.20

141.193.213.21
52.239.169.100 – Cloud Storage
152.195.19.* – Cloud CDN

The exact IP addresses for the Cloud Delivery Network sites are dynamic. They can be provided upon request but are not guaranteed to remain the same for any period of time.

These sites will need to be whitelisted and added to the trusted sites in any/all of the following:

• Local network security settings
• Firewall settings
• Antivirus and/or anti-spyware programs (e.g. NetSense)
• All Internet Service Providers (ISPs) for the school/district
• Trusted sites list in the domain group policy for all users and profiles
• Allowed/trusted sites list for student access profiles if not covered in the domain group policy Trusted sites list for any/all proxy servers
• Any other areas in the local network that cover website access and security

Recommended: verification that the date and time on the computers are set correctly as incorrect
dates can interfere with security certificates, which has been known to prevent proper media
downloads in the past.

IV.   Infrastructure Management

1. The system provides exporting and importing capabilities including encryption and security of the process.
   • MindPlay allows importing and exporting of data via a secure (encrypted) web
     interface.
   • MindPlay is compatible with the CLEVER® interface for the automated secure transfers of student rosters.
   • MindPlay does not integrate with the Active directory but provides a web-based management component.
2. MindPlay provides a support agreement that covers all future software upgrades and product enhancements at no cost.
   • Tentative release dates are announced 6 months in advance and are typically made
     twice a year.
3. MindPlay system sizing requirements are determined to ensure optimal performance when the system goes live.
   • All scaling requirements are handled by MindPlay.
4. MindPlay provides backup and recovery processes, control, and
   security features associated with the system.
   • Client data and the application environment is backed up nightly.
   • 30 days (rolling) worth of client backups is always retained.
   • Backups are stored both on and off-site at secured (double locked and ID required) physical and cloud sites.
   • Recovery of lost data can be performed within 24 hours
5. MindPlay provides a system where all sensitive student and employee information, including passwords and demographic information, is stored and encrypted in the database.
   • Student and administrative personal information are stored on secure servers and
     encrypted.
   • The web applications are SSL secured and physically secure to allow only MindPlay
     access.
6. MindPlay ensures the high-availability architecture of its system.
   • The system is available 362 days a year 99%

For additional questions or support: email: support@mindplay.com
Toll-Free: (800) 221-7911 (option 2)